ABOUT THE FILM

The Waiting Rooms is a character-driven documentary film that uses extraordinary access to go behind the doors of an American public hospital struggling to care for a community of largely uninsured patients. The film – using a blend of cinema verité and characters’ voiceover – offers a raw, intimate, and even uplifting look at how patients, staff and caregivers each cope with disease, bureaucracy and hard choices.

The ER waiting room serves as the grounding point for the film, capturing in vivid detail what it means for millions of Americans to live without health insurance. Young victims of gun violence take their turn alongside artists and small business owners who lack insurance. Steel workers, taxi cab drivers and international asylum seekers crowd the halls. The film weaves the stories of several patients – as well as the hospital staff charged with caring for them – as they cope with the complexity of the nation’s public health care system, while weathering the storm of a national recession.

The Waiting Room lays bare the struggle and determination of both a community and an institution coping with limited resources and no road map for navigating a health care landscape marked by historic economic and political dysfunction. It is a film about one hospital, its multifaceted community, and how our common vulnerability to illness binds us together as humans.

 

FILMMAKERS

 

+ Production Credits

Directed by
Peter Nicks

Produced By
Linda Davis William B. Hirsch

Produced By
Peter Nicks

Co-Producer
Lawrence Lerew

Executive Producer
Scott Verges
Sally Jo Fifer

Director of Photography
Peter Nicks

Edited by
Lawrence Lerew

Sound Recordist
Lawrence Lerew

Original Score by
William Ryan Fritch

Additional Music
B. Quincy Griffin

Field Producers
Emma Cott
Singeli Agnew

Associate Producer
N’Jeri Eaton

Additional Camera
Emma Cott
Singeli Agnew

Assistant Editor
Michael Goodier

Production Manager
David Eisenberg

Timelapse Photography
Petr Stepanek

Production Assistants
Taylor Richard
Patrick Kollman

ACMC Volunteers
Karen Weinbaum
Stephen Chang
Amer Abdulla

Colorist
Ed Rudolph

On-line Editor
Loren Sorensen

On-line Facility
Video Arts
Spypost

On-line Editing Consultant
David O. Weissman

Graphic Designer
Studio Kudos

Audio Post Production
Berkeley Sound Artists

Sound Design and Mix
Jim LeBrecht

Sound Mixer
Dan Olmsted

Sound Editors
Patti Tauscher
Jamie Branquinho
Chase Keehn

Special Thanks
Harrison Altar, Mark Becker, Daniel Boggan, Jr., Andrea Breaux, James Chan, Tammy Chan, Carter Clements, Bonni Cohen, Elizabeth B. Crabtree, Jon Else, Rob Epstein, Jeffrey Friedman, Kenneth Garkow, Dorothy Graham, Mable Haddock, Alden Harken, Ira Hirschfield, Sandra Itkoff, Denise Kirk, Robert A. Lake, Wright Lassiter, III, Wendy Levy, Bill Manns, Jim Mittelberger, Stanley Nelson, Vanna Nicks, Alex Nigg, Helen Park, Arnold Perkins, Teri Reynolds, Stephanie Rodgers, Natalie Roe, Sophie Santee, Ellen Schneider, Evan Seevak, Steve Shortell, Shoshana Signer, Barry Simon, Ken Taymor, Corean Todd, Patricia Van Hook, Charlotte Wills, Gary & Lesley Zalewski

Executive Producer for ITVS
Sally Jo Fifer

Major funding for this film was provided by
The MacArthur Foundation The San Francisco Foundation

Additional funding provided by
Pacific Pioneer Fund The San Francisco Film Society

The Waiting Room is a co-production of Open’hood, Inc. and the Independent Television Service (ITVS), with funding provided by the Corporation for Public Broadcasting (CPB), in association with Peer Review Films.

The Waiting Room was produced in part with the support of Firelight Media.

The Waiting Room is produced by Open’hood, Inc. which is solely responsible for its content.

© 2012, Open’hood, Inc.
All rights reserved.

 
 

+ More Reviews

New Documentary Explores Challenge to Public Hospitals in Serving Uninsured
The daily life of a large, under-resourced, urban public hospital, a new documentary offers no experts and no statistics, just a rare fly-on-the-wall look inside an overwhelmed and at times overwhelming system and its impact on patients and staff. – Jeffrey Brown, PBS News Hour

The Scramble For Care In ‘The Waiting Room’
The Waiting Room is often dryly funny; it’s very tense at times; it’s emotional, and it’s not didactic, which it easily could have been. It is frustrating, to be sure, but that’s sort of the point.
– Linda Holmes, NPR

Arts & Entertainment : Film Review
The Waiting Room doesn’t simply shed light on a broken healthcare system; like the best dramas, it humbly illuminates the human condition without narration or agenda.
– Ryan Little, Washington City Paper

Variety review of The Waiting Room
A rock-solid verite docu [that] provides ample evidence why our national health-care system needs fixing.
– Dennis Harvey, Variety

America on screen, for richer and poorer
Of all the memorable films on offer at Silverdocs, the most haunting by far is “The Waiting Room,” Peter Nicks’s engrossing cinema verite film set in the emergency room of the Highland Hospital in Oakland, California.
– Ann Hornaday, The Washington Post

SFIFF capsule: ‘The Waiting Room’
One of the best films in the festival, expertly shot by Bay Area filmmaker Peter Nicks, “The Waiting Room” is an astounding and moving look at a typical shift at Oakland’s Highland Hospital.
– G. Allen Johnson, SF Gate

Hot Docs Review
THE WAITING ROOM does two wonderful things before it’s all over. For starters, it takes a tedious situation and fills it with human emotion and real heart. That’s no small feat, since as sexy as a show like “Grey’s Anatomy” makes hospital work seem, the truth is that every part of it – especially the emergency room – is a real slog for all involved. The second, and perhaps most wonderful detail of the film, is the way it leaves the audience with a measure of hope.
– Ryan Mcneil , The Matinee

SFIFF Review: Peter Nicks’ Doc ‘The Waiting Room’
Bay Area filmmaker Peter Nicks gives you what looks like a Fred Wiseman movie, using the kind of raw material and a cinematographic precision that you would expect from a television show like “E.R.” It’s more distilled than Wiseman – shorter – but the pageantry, if you can call it that, is no less complex – hardworking employees under huge pressure who’ve seen it all, impatient sick people, an infusion of the suffering who have been laid off from their jobs, and lots of fear.
– David D’Arcy , Indiewire

Documenting the Uninsured & Publicly Insured in Oakland
“The film’s intimate perspective, that of people who have nowhere else to go, brings seemingly intractable political problem to the social level, rendering it a human problem.”
– Elien Becque, Center for Health Media and Policy at Hunter College

Examining the healthcare system through its public waiting rooms
One serious effect of the recession is many people’s inability to afford health care. And when people aren’t insured, they bring their medical problems to the only place required to take them: the public hospital emergency room.
– Holly Kernan, KALW

Oakland documentary project highlights Highland Hospital’s unheard voices
Oakland, CA filmmaker Pete Nicks always has an eye out for his next project. So when his wife, a speech pathologist, would come home at night and tell him about the people she worked with at Oakland’s Highland Hospital, he was struck by the stories of uninsured people he wasn’t hearing in the debate on health care.
– Emily Wilson, Oakland Local

True/False Day One: The Waiting is the Hardest Part
Taken as a whole, The Waiting Room takes the measure of a systemic failure, where science, faith, and simple logistics – it goes into some detail about the logistics of ER triage – are all completely insufficient.
– Christianne Benedict, Indiewire

A tense look at the U.S. healthcare system through a day in an Oakland, Ca. hospital
At Highland Hospital in Oakland, Ca., some patients are usuals. Some jump around from hospital to hospital. Others are new due to recent unemployment and are there against their will. But they all want the same thing — help.
– Brooke Shunatona, Vox | The Missourian

4 Healthcare Movies the Supreme Court Needs to See
With a recent premiere at the estimable True/False Film Festival and a slot on PBS’ Independent lens, this doc about a emergency room in California is generating good word of mouth. Indiewire’s Press Play blog called the film “a portrait of the wreckage of late capitalism… Taken as a whole, The Waiting Room takes the measure of a systemic failure, where science, faith, and simple logistics–it goes into some detail about the logistics of ER triage–are all completely insufficient.”
– Anthony Kaufman , Indiewire

Movie Review – The Waiting Room
The documentary was one of the more hard hitting films of the True False Fest, since this is something that ultimately effects everyone with or without healthcare as the senate and government are currently waging a battle over our health rights. But the beauty of the film is that it lets the story of those directly effected in the healthcare world tell the story.
– Nick Guzman, Another Plot Device

The Waiting Room (Nicks, 2012)
Peter Nicks’s The Waiting Room is the sort of documentary that advocates on either side of the American health care debate could end up pointing at to bolster their ideological claims. In my mind, though, there was something genuinely humble (and hence, a little brave) about Nicks’s twenty-four hour observation of a public hospital and the people who pass through its doors in the span of twenty-four hours.
– Kenneth R. Morefield, 1 More Film Blog

Health care’s problems, and possible solutions, in two films at Full Frame
The Waiting Room is a dreary but well-done depiction of why our health care system is so expensive and still produces lousy outcomes. Directed by Peter Nicks, The Waiting Room depicts a day in the life of the emergency room at Highland Hospital, a public facility in Oakland, Calif. America’s medically uninsured consider a visit to the ER as going “to the doctor’s,” as one woman, while waiting, tells someone on the phone.
– Bob Geary, Independent Weekly (Durham, NC)

‘Waiting Room’ film looks at Oakland’s Highland ER
Nicks doesn’t concentrate on the adrenalin-fueled rush of trying to save lives. Instead, he uses Highland to focus mostly on the men, women and children who fill emergency waiting rooms each day as well as the caregivers charged with treating them and determining who gets seen when.
– Victoria Colliver, San Francisco Chronicle

Review: The Waiting Room – Hot Docs 2012
Living in Canada, it’s hard to imagine being in a position where you’d have to choose between buying groceries and paying for medicine or vital medical treatment. Unfortunately in the United States, that’s exactly the decision that many citizens struggle with each and every day.
– Kristal Cooper , Toronto Film Scene

A Day in ‘The Waiting Room’
The new documentary “The Waiting Room” takes place in and around the Emergency Room of Oakland’s Highland Hospital. Its patients are a cross-section of trauma victims and desperate families, many without insurance. We talk with the film’s director, Peter Nicks, about what he hopes people take away from this “day in the life.”
– Scott Shafer , The California Report

Health Care on Human Terms: Oakland’s Highland Hospital in The Waiting Room
Medical professionals at Oakland’s Highland Hospital emergency department see about 80,000 patients a year. The hospital also has northern Alameda County’s main trauma center, so during the year, more than 2,200 severely injured patients go there, whether they have health insurance or not.
– Emily Wilson , San Francisco Weekly

 

PRODUCTION STILLS